Hotel Property Management System

A boutique hotel needed to manage reservations from their website, OTAs like Booking.com and MakeMyTrip, handle front desk operations, coordinate housekeeping, manage restaurant and room service billing, and maintain guest profiles.

Built a comprehensive hotel PMS with online booking engine with channel manager for OTAs, front desk check-in/out with room allocation, housekeeping mobile app with task management, integrated restaurant POS billing, and guest CRM with preferences and history.

70% of bookings now come through their own website (saving OTA commissions), zero overbooking with centralized inventory, housekeeping efficiency improved by 50%, faster guest check-in/out, and improved repeat guest rate with personalized service.

The PMS has given us complete control over our hotel operations. The channel manager alone has saved us significant commission costs.

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